Refund Policy

Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at info@mlngoods.com (Name, Order Number, and any information of why you are requesting a refund).

We have a 30 day money back guarantee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. 

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

Final Sale items, Purchases with Gift Cards or Personalized Items

As noted above, these items cannot be returned or refunded. 

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email: info@mlngoods.com
Call: ✆ (929-333-6493)  Mon-Fri 9am-5pm ET

Vibe & Vault is a subsidiary of MLN Goods LLC