Return and Exchange Policy
RETURN & EXCHANGE PROCESS FLOW
At Vibe & Vault, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!
Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.
All online order returns, refunds and exchanges must be made through our returns process through our customer service team. Email us at info@mlngoods.com.
Please note, any health/wellness items or personalized cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM
- To begin the returns process, please send an email to our customer service support team at info@mlngoods.com with your Name, Order Number, and reason for return/refund.
- As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24 hours.
- If the order qualifies as approved for return/refund, package your return and drop off at a UPS facility. Do not send returns to the original address. Please mail all returns to: 215-03 Jamaica Ave #1077 Queens Village, N.Y. 11428.
- The customer is responsible for the cost of the return.
- You will be notified when your return has been received at our warehouse. Once received, we can refund your original form of payment in 3-5 business days.
Have more questions? Reach out to our Customer Support Team at info@mlngoods.com.
Vibe & Vault is a subsidiary of MLN Goods LLC